Incident Update: Path to Recovery After November 29 Chain Upgrade
On November 29, BitSong underwent a chain upgrade that introduced a critical error affecting some of our users. Specifically, a few validators and delegators have been unable to withdraw rewards or calculate specific token balances correctly.
After an extensive period of debugging and investigation, we identified the root cause of the issue. We want to assure you that we have already prepared the necessary update to resolve this problem and have outlined a clear roadmap for its implementation.
The Roadmap to Resolution
We take incidents like these very seriously and have crafted a step-by-step plan to ensure a smooth recovery:
December 12:
An on-chain governance proposal will be submitted, allowing the BitSong community to vote on the necessary fix.December 19:
The voting period ends, and the outcome will determine the deployment of the update.December 20:
The update will go live, resolving the issue and restoring full functionality to the network.
Your Funds Are Safe
We want to emphasize that all funds remain secure. This issue has not compromised the integrity of the blockchain or the safety of your assets.
Technical Details
For those interested in a deeper understanding of the issue, our lead developer, Austin, has prepared a detailed explanation of the root cause and the measures we’re implementing to prevent similar incidents in the future. You can find his analysis here:
Our Commitment
We deeply appreciate the patience and trust of our community as we work through this. BitSong is built on transparency and innovation, and we are committed to ensuring that incidents like this are minimized in the future.
Thank you for standing with us as we continue building the future of blockchain-powered music.
Stay tuned for further updates, and feel free to reach out with any questions or concerns.
—
The BitSong Team